Customs issue resolution

Goods can be held by customs for a wide range of reasons causing delays, unnecessary costs, and a poor customer experience. GTD helps companies address issues and ensure goods are released, often engaging with customs authorities and market surveillance bodies directly on their behalf.

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Sustainable Global Trade

Overview

There can be a wide range of issues impacting customs clearance in a destination country. Whilst delays in document transmission or loss in transit, or port congestion through strikes or seasonal load cannot always be avoided, many customs issues can.

Problems fall broadly into three categories i.e. errors with documentation, logistics, or regulatory non-compliance. Whatever the issue, customs authorities stopping goods and/or referring to market surveillance bodies, leads to unnecessary delays, increased costs, and a less than optimum customer experience.

Correct documentation is paramount in both import and export; missing or incorrect paperwork (incomplete commercial invoices, packing lists, or declarations); vague product details; and even minor address or consignee data mistakes can lead to issues at customs.

Misclassification of goods too can lead to incorrect duties being estimated or paid; goods are then held until resolved or worse still, returned.

Missing licenses or permits (for items like electronics, chemicals, or food); attempted import of restricted or prohibited goods; and unclear Incoterms can all cause disputes and delays. Regulation in the destination market frequently impacts the packaging and labelling of goods (safety warnings, environmental/recycling information, translated labelling, etc.) can all trigger inspections regulated or dangerous goods, and increasingly general products.

GTD supports companies to resolve some of these issues and more. Occasionally, the problem is not instantly apparent in which case we liaise directly with customs authorities and market surveillance bodies on our clients’ behalf to resolve the problem so that goods can be cleared.

“GTD worked directly with German customs to get a clear explanation of the problem with our shipment and what was required to resolve it. After persistent communication, they were able to confirm that customs officials had flagged two issues: 1) The machine required an operator’s manual in German, something that had never been requested before, as Overton had always provided manuals in English; and 2) The serial number plate sticker had become loose at one corner, leading customs to raise concerns about its authenticity. With this clarification, we took swift action, arranging for the manual to be translated into and securely re-attaching the serial number plate. GTD submitted the necessary documentation and proof to German customs, who then approved the shipment. The machine was re-sent to the customer in Germany without further issues and is now in full use.”

More customs consultancy

Customs problems fall broadly into three categories i.e. errors with documentation, logistics, or regulatory non-compliance. Whatever the issue, customs authorities stopping goods and/or referring to market surveillance bodies, leads to unnecessary delays, increased costs, and a less than optimum customer experience.

GTD supports companies to resolve some of these issues and more.
 

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Most customs issues arise from inaccurate and incomplete documentation, logistics problems, and regulatory non-compliance.

GTD guides companies on the specific customs and documentation requirements their products mandate, establishing blueprints to efficient trade and avoidance of customs delays. 

 

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International trade is a complex, interconnected web of bilateral and unilateral preferential trade agreements, WTO governed non-preferential trading norms, supply chains, embargoes and sanctions. Understanding this landscape is essential to trading efficiently, cost effectively, and compliantly. GTD helps UK and international companies navigate this complex landscape.
 

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Correct classification of products is an essential part of customs compliance and no more so than in the case of controlled goods or those with additional requirements placed upon them i.e. the tariff code and destination will dictate whether an export license or certification is a prerequisite to trade.

GTD helps UK companies navigate sanctions lists and understand the kind of documentation needed.

 

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How we deliver

Consultancy engagements

From strategy definition, market research and regulatory studies and compliance through to partner selection and market launch, our consultants guide your global trade efforts to mitigate risk and optimise success.

Hands-on support

Global trade can be complex as well as time and resource intensive. Hands-on support like our Global Trade Manager service, boosts your internal team’s capacity whilst transferring vital knowledge and fostering self sufficiency.

Bespoke training

Our wide-ranging training courses are delivered by experienced domain specialists, pitched perfectly for expanding your team’s import and export knowledge whilst simultaneously building their confidence.

GTD
Platform

Our bespoke customs and regulatory compliance platform leverages leading technology to provide vital, cost effective tools, templates, best practice blueprints, and all-round solutions for our micro businesses and SMEs.

Global Trade Sustainability Assessment

Obtain an impartial, outside-in assessment of your current global trading processes and practices, with practical recommendations of how you can incorporate sustainability values and targets to meet future regulatory requirements and drive long-term growth.